Customer Care & Service
Deliver excellent service that keeps customers coming back.
Course overview
Good service is a competitive advantage in every business. You learn to communicate, listen, solve problems and handle difficult customers calmly, in person, by phone and online.
Every module combines short theory sessions with hands-on practice, so you finish with real projects and a portfolio, not just notes. Entry requirements: Secondary school level. Good attitude to people.
Course outline
6 modules over 4 weeks. Select a module to see what you will cover.
Expectations, behaviour and what great service means.
Listening, speaking, body language and tone.
De-escalating conflict and turning problems into loyalty.
Call etiquette, WhatsApp and email support.
Presentation, teamwork and ethics.
Upselling, follow-up and measuring satisfaction.
Learning outcomes
By the end of this course you will be able to:
- Communicate warmly and professionally
- Handle complaints calmly
- Serve customers by phone and online
- Present a professional image
- Build lasting customer loyalty
What you can become
Graduates of this course go on to roles and businesses such as:
Tools and skills you will use
Study options
Choose the schedule that suits you. New students start on the 1st of every month.
- Morning Session
- Evening Session
- Weekend Session
- Monday – Wednesday
- Wednesday – Friday
- E-Learning
What is included
- Practical and materials fee: free
- Certificate and graduation: free
- Computer lab, library and internet: free
- School bag: free
- Access to membership programs
- Career and employability guidance
More from Business & Entrepreneurship
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Run an office smoothly as an organised, professional secretary or administrator.
Computerized Accounting (QuickBooks, Sage, Tally Etc.)
Keep accurate books and produce financial reports with accounting software.
Basic Bookkeeping & Financial Management
Understand money in your business: record it, control it and grow it.